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Customisable signs starts at $25
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Refund policy
Signs2Go (signs2go.com.au) Last updated: 28/07/2026
1. Our Commitment to You
At Signs2Go, we want you to be satisfied with your order. This policy outlines your rights and our obligations regarding returns, refunds, repairs, and replacements, and operates alongside — and does not limit — your rights under the Australian Consumer Law (ACL).
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the ACL or any other applicable law that cannot be excluded.
2. Custom-Made & Made-to-Order Products
Most Signs2Go products are custom manufactured to your specifications (size, material, print, cut, text, or design provided by you or created based on your instructions).
Because these items are made specifically for you and cannot generally be resold, we do not offer change-of-mind returns or refunds on custom or made-to-order signage, including where:
- The order was correctly produced to the specifications, artwork, or dimensions you approved or supplied;
- You simply change your mind, select the wrong size/finish after approving proofs, or no longer require the item;
- Errors exist in artwork, text, or design that you supplied or approved prior to production.
We strongly encourage all customers to carefully check proofs, dimensions, colours, and text before approving production. Where we provide a digital proof, production only begins after your written approval.
3. Faulty, Damaged, or Incorrect Items
Your rights under the ACL are not affected by Section 2 above. You are entitled to a repair, replacement, or refund if a product:
- Is faulty or defective in manufacture or materials;
- Is not of acceptable quality;
- Does not match the description or approved specifications provided at the time of order; or
- Arrives damaged due to transit or packaging failure.
To lodge a claim, please contact us within 7 days of delivery with:
- Your order number;
- A description of the fault, damage, or discrepancy; and
- Clear photos showing the issue (and packaging, if transit damage is suspected).
We will assess each claim and, where valid, offer at our discretion a repair, replacement, or refund, in line with the nature and extent of the fault.
4. Shipping & Freight Damage
Please inspect your order as soon as it arrives. If a product has been visibly damaged in transit:
- Note the damage with the courier at the time of delivery where possible; and
- Contact us within 48 hours of delivery with photos of the damaged item and packaging.
Claims lodged outside this window may still be considered but could be harder to substantiate with the freight carrier.
5. How to Request a Return, Repair, or Refund
To start a claim, contact our team:
-
Email: sales@signs2go.com.au
- Include: order number, proof of purchase, and photos/description of the issue
We aim to respond to all claims within 2 business days.
Please do not return goods before contacting us — we'll confirm whether a return is required and provide instructions if so.
6. Refund Method & Timeframe
Where a refund is approved:
- Refunds are processed via the original payment method used at checkout.
- Approved refunds are processed within 5–10 business days of approval.
- Where a partial fault exists (e.g. one item in a multi-item order), refunds may be issued proportionally.
7. Non-Returnable Items
In addition to custom/made-to-order signage (Section 2), the following are not eligible for change-of-mind return:
- Items marked as final sale or clearance;
- Products that have been installed, modified, or altered after delivery;
- Items damaged due to misuse, incorrect installation by the customer or a third party, or normal wear and tear.
(Note: Signs2Go supplies signage products only and does not provide installation services. We are not responsible for damage or issues arising from third-party installation.)
8. Cancellations
Because production often begins shortly after order confirmation and proof approval, cancellation requests can only be accepted before production has commenced. Once production has started, the custom-made product exclusion in Section 2 applies.
To request a cancellation, contact us immediately using the details in Section 5.
9. Contact Us
Signs2Go
sales@signs2go.com.au